Terms and Conditions

The DriveAlert service, available at drivealert.pt, is provided by Scaling.pt Unipessoal Lda, tax number (NIF) 516184610, registered in Portugal (“we”). Contacts: [email protected] for support and [email protected] for legal and privacy matters.

• “Service”: the DriveAlert platform, including the website, the installable web app and the stickers.
• “Owner”: the person who creates an account and links vehicles to receive alerts.
• “Reporter”: the person who scans a sticker's QR code and sends an alert, without an account.
• “Sticker”: the QR code linked to a vehicle, printed at home by the Owner or supplied by us.
• “Alert”: the message sent by a Reporter to the Owner through the Service.

These terms apply together with the Privacy Policy and the specific conditions shown before each purchase. When you create an account you accept the version in force, which is recorded. If you don't agree, don't use the Service.

• You must be 18 or over and legally able to enter into contracts to create an account.
• You must use a mobile number and email that are yours, genuine and up to date. The email is used to recover access to the account.
• Your PIN is personal and confidential. Don't share it or choose one that is easy to guess. You are responsible for activity on your account.
• For security, access is temporarily locked after several wrong attempts and sessions may be ended.
• If you suspect unauthorised access, change your PIN and contact us immediately.

• You may only register vehicles you own or are authorised to use, for example a family, company or rental vehicle, with permission from whoever can grant it.
• If the same plate is registered by more than one account, we may ask for documentary proof. Whoever proves ownership or the right to use the vehicle keeps the registration and the other links are suspended.
• Submitting false or third-party documents is prohibited. It may be a crime and will be reported to the authorities.

• DriveAlert is a private communication channel between someone who notices a problem with a vehicle and its Owner.
• DriveAlert is not an emergency service. In case of an accident with injuries, fire, a crime in progress or immediate danger, call 112 or contact the police (PSP or GNR).
• Delivery of alerts depends on factors outside our control: mobile network and internet, device state and settings, notification permissions, third-party push services and email providers. We don't guarantee that every alert is delivered, or how quickly.
• We don't verify whether alerts are true, and we are not a party to any relationship between the Owner and the Reporter.
• The Owner is solely responsible for decisions taken on the basis of an alert.

By sending an alert, you accept these terms and agree to:

• Send only true alerts in good faith, about real problems with the vehicle.
• Not send false or repeated alerts, or alerts meant to annoy, harass, threaten or deceive.
• Not include illegal, offensive, discriminatory or promotional content, nor other people's personal data.
• Not photograph identifiable people without need, nor send inappropriate images.
• Not use automated means to scan stickers or send alerts.

We may limit or block alerts, delete content and, in serious cases, report the facts to the authorities.

• Use the Service only to receive alerts about your vehicles.
• Place stickers only on vehicles registered in your account.
• Not try to identify, locate or contact reporters by other means, nor use alerts for purposes unrelated to the Service.
• Not attempt to bypass security measures, access other users' data or disrupt the Service.
• Use “Report abuse” only for alerts you consider abusive.

• Place the sticker so that it doesn't reduce the driver's view or cover mandatory stickers, in compliance with the Highway Code. Placement is your responsibility.
• The QR you print at home is free. Print and material quality are your responsibility.
• Each sticker is linked to a single vehicle and cannot be moved to another. If you change car, or the sticker is lost or damaged, disable it in your account (it stops working immediately) and order a new one at the current price, or print a QR at home for free.
• Physical stickers we supply are covered by the 3-year legal guarantee of conformity (Decree-Law 84/2021). If defective, we replace them free of charge.

• The free plan includes unlimited alerts. We never block an alert for lack of payment.
• Paid services, such as Premium and physical stickers, are described on the pricing page once available. Prices include VAT at the applicable rate.
• Before each purchase, we show the main features, total price, duration and renewal and cancellation terms. A purchase is only completed after you expressly confirm the obligation to pay.
• If we change the price of a renewing service, we will notify you at least 30 days in advance. The new price only applies from the next renewal and you may cancel before it.
• There are no monthly payments. Premium is paid yearly and the sticker is a one-off payment. You can turn off Premium's renewal at any time and keep access until the end of the paid year.
• Plans for businesses and fleets are yearly and agreed by proposal. Contact: [email protected].

If you are a consumer, you may withdraw from a purchase made through the Service within 14 days, without giving a reason and without costs other than those provided by law (Decree-Law 24/2014):

• Stickers: 14 days from receipt. The sticker must be returned unused within 14 days of telling us you are withdrawing. You bear the direct cost of returning it.
• Services, such as Premium: 14 days from purchase. If you ask for the service to start within that period, you only pay for the portion already provided.
• To withdraw, send a clear statement to [email protected]. You may use the model form in the annex to Decree-Law 24/2014.
• We refund all payments received within 14 days of your withdrawal notice, using the same payment method. For stickers, we may wait until we receive them back.

• The DriveAlert brand, logo, design and software belong to us or are licensed to us. We grant you only a personal, non-exclusive, non-transferable licence to use the Service.
• Content you send (messages, photos and vehicle data) remains yours. You grant us only the licence needed to host, process and transmit it in order to provide the Service.
• You confirm that you have the right to send that content and that it doesn't infringe anyone else's rights.

• We provide the Service with due care. To the extent permitted by law, we are not liable for damage resulting from undelivered or late alerts, false alerts sent by third parties, third-party acts against your vehicle (including damage, theft, fines or towing), or failures of networks, devices or third-party services.
• Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, for harm to life, body or health, or the rights consumers have by law that cannot be excluded by contract (Decree-Law 446/85).
• Reporters and Owners are responsible for the content they send and for how they use the Service.

• You can delete your account at any time in Account › Delete account. Your stickers stop working and data is deleted as described in the Privacy Policy.
• We may suspend or close an account, or block alerts, if these terms are breached, in case of fraudulent or abusive use, or where required by law. Except in serious or urgent cases, we will tell you beforehand and explain why.
• If we discontinue the Service, we will give at least 60 days' notice and refund any unused portion of paid services.

We may improve and change the Service. If we change these terms materially, we will notify account holders by email or in the app at least 15 days in advance. If you don't agree, you may delete your account before the changes take effect. If you have a paid service and the change is unfavourable to you, you may cancel it and get a refund for the unused portion.

• These terms are governed by Portuguese law.
• You can file a complaint in the Portuguese electronic complaints book (www.livroreclamacoes.pt) or contact us at [email protected].
• For consumer disputes, you may use an alternative dispute resolution body, such as CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). More information on the Consumer Portal (www.consumidor.gov.pt).
• Without prejudice to mandatory consumer rules, disputes with businesses fall under the courts of Lisbon.

• If any clause is found invalid, the remaining clauses stay in force.
• Not exercising a right does not mean we waive it.
• These terms are available in Portuguese and English. In case of discrepancy, the Portuguese version prevails.